ProValet Technician App Terms of Service
Last updated: August 28, 2026
Summary in plain language
This summary is for convenience only. It is not part of these Terms. Where the summary and the numbered sections differ, the numbered sections control.
We are not your employer. ProValet makes the app. Your pay, hours, schedule, benefits, classification, and job are entirely between you and the service company you work for. Nothing here affects any right you have against them (Section 1).
The app tracks your location and shares it with your service company so they can route and dispatch work and confirm visits. You can turn location off in your device settings, but the app may not work and your employer may require it. That’s a conversation with them, not with us (Section 3).
Customer information is confidential. Use it for your work and nothing else. Don’t copy it, export it, or take it with you when you leave. This obligation outlasts the job (Section 4).
AI features can be wrong. Summaries, suggested notes, and route suggestions are tools, not instructions. Never rely on them for a safety decision, chemical handling, or anything with a legal or regulatory consequence. Jobs may also be assigned to you automatically — that’s your service company’s choice and their responsibility, not ours, and if an assignment looks wrong or unsafe, raise it with them (Sections 1, 7).
Disputes. Disputes with ProValet about the app go to individual arbitration, no class or collective actions — and you have 30 days to opt out by one email, which will not affect your access and will not be reported to your service company (Section 12(g)).
This does not cover disputes with your employer. Wage, hour, overtime, classification, discrimination, harassment, and termination claims against your service company are entirely outside this agreement. You can also always file with the EEOC, the NLRB, the Department of Labor, or any other agency, and talk to them freely (Sections 12(a), 12(f)).
Limits on our liability. Capped at $100, and we’re not liable for anything about your engagement with your service company. This does not limit liability for personal injury or death caused by our negligence (Section 10).
These Technician App Terms of Service (“Terms”) are between you (“you,” the “Technician”) and Pure Coastal Technologies, Inc. (“Pure Coastal,” “we,” “us,” “our”). They govern your access to and use of the ProValet Service Technician Mobile Application and related features (the “Technician App”).
You are being given access to the Technician App by a service company (your “Service Company”) that uses ProValet. By accepting an invitation, creating an account, or using the Technician App, you agree to these Terms. If you do not agree, do not use the Technician App.
Please also read our Privacy Policy at https://app.provalet.io/privacy_policy, which is incorporated into these Terms.
PLEASE READ SECTION 12 CAREFULLY. IT REQUIRES MOST DISPUTES WITH PURE COASTAL TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS OR COLLECTIVE ACTION. YOU MAY OPT OUT WITHIN 30 DAYS — SEE SECTION 12(g). THIS SECTION DOES NOT APPLY TO ANY DISPUTE BETWEEN YOU AND YOUR SERVICE COMPANY.
1. This is a software agreement — not an employment agreement
Pure Coastal is not your employer. Pure Coastal is not responsible for your wages, hours, overtime, work assignments, scheduling, benefits, taxes, workers’ compensation, training, discipline, classification, or any other term or condition of your engagement. Those are entirely between you and your Service Company.
Your Service Company controls your access to the Technician App and can suspend or remove it at any time.
These Terms govern only your use of the Technician App. Nothing in these Terms creates an employment, agency, partnership, or joint-venture relationship between you and Pure Coastal, and nothing in these Terms is intended to affect, define, or limit any right you may have against your Service Company.
2. Your account
You must be at least 18 years old to use the Technician App. Your account is for you alone. Do not share your credentials or let anyone else use your account. Keep your login secure and your information accurate. Notify your Service Company or us promptly of any unauthorized use of your account.
3. Location tracking
The Technician App collects your device’s geo-location and shares it with your Service Company.
(a) What is collected and why. The Technician App collects location data so your Service Company can assign and optimize routes, verify job check-in and check-out, confirm service visits, dispatch work, and manage service delivery.
(b) When it is collected. Location is collected while you are signed in and using the Technician App, and — where your Service Company enables it and you grant the corresponding device permission — while the Technician App is running in the background during your work period. Your Service Company configures the scope and schedule of collection.
(c) Your consent. By using the Technician App and granting location permission on your device, you consent to the collection of your location data and its sharing with your Service Company as described here and in our Privacy Policy.
(d) Your control. You can disable or limit location permissions at any time in your device settings. If you do, the Technician App may not function properly, and your Service Company may require location access as a condition of your work. Any consequence of declining location access is a matter between you and your Service Company.
(e) Notice. Your Service Company is responsible for providing you with any notice or obtaining any additional consent required under the employee-monitoring, electronic-monitoring, or location-privacy laws of your state or locality. If you have questions about how your Service Company uses your location data, contact your Service Company.
4. Customer information and confidentiality
Through the Technician App you will access personal information about customers — names, addresses, phone numbers, email addresses, gate and access codes, property details, service history, and payment-related information (“Customer Information”).
You will:
(a) use Customer Information only to perform services for your Service Company; (b) keep Customer Information confidential; (c) not copy, export, photograph, screenshot, transmit, retain, sell, or use Customer Information for any other purpose, including for your own business or for a subsequent employer; (d) not contact any customer for any purpose unrelated to services for your Service Company; and (e) stop using and lose access to Customer Information when your engagement ends or your access is removed, and delete or return any copies in your possession.
Misuse of Customer Information is prohibited and may violate law. Your obligations under this Section 4 survive the end of your engagement and the termination of these Terms.
5. Photos, notes, and content you submit
You may submit photos, videos, readings, notes, and other content through the Technician App (“Technician Content”). As between you and Pure Coastal, Technician Content submitted in the course of your work belongs to your Service Company as part of its data. You grant Pure Coastal a non-exclusive, royalty-free, worldwide license to host, reproduce, process, and display Technician Content as necessary to operate the Technician App and provide the platform to your Service Company. Do not submit content that is unlawful, that infringes someone’s rights, or that captures people or property beyond what your work requires.
6. Acceptable use
You will not misuse the Technician App, interfere with its operation, attempt to access data outside your authorization, reverse engineer or decompile it, circumvent any security or access control, falsify job records or location data, or use it unlawfully. The use restrictions in your Service Company’s agreement with Pure Coastal apply to you as an Authorized User.
7. AI-assisted features
The Technician App and related platform may include artificial-intelligence-assisted features — for example, summaries, suggested service notes, transcription, scheduling assistance, and route suggestions.
AI output may contain errors and is not a substitute for your judgment, your training, or your Service Company’s instructions. Do not rely on AI output for any safety-related decision, chemical dosing, equipment handling, or legal or regulatory obligation. Verify what matters before you act on it.
Automated scheduling and dispatch. Where your Service Company enables it, jobs may be scheduled, rescheduled, or dispatched to you by an automated assistant without a person reviewing each assignment. Your Service Company decides whether to use this and is responsible for your assignments, your schedule, and your pay — Pure Coastal is not your employer and makes no decisions about your work (Section 1). If an assignment looks wrong, unsafe, or outside your role, raise it with your Service Company; nothing in these Terms requires you to perform work an automated system assigned.
We do not use AI features to make decisions about your employment, pay, discipline, or continued engagement. Those are your Service Company’s decisions.
To provide these features, information you enter may be processed by third-party AI and cloud providers on our behalf, as described in our Privacy Policy.
8. Communications
We and your Service Company may send you app, service, and account communications, including push notifications, email, and SMS/text messages. Message and data rates may apply. You may opt out of non-essential text messages by replying STOP; essential operational messages about your work assignments may continue while you have access to the Technician App.
9. Disclaimers
THE TECHNICIAN APP IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PURE COASTAL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE TECHNICIAN APP WILL BE UNINTERRUPTED, ACCURATE, SECURE, OR ERROR-FREE, OR THAT ROUTES, SCHEDULES, LOCATION DATA, OR AI-GENERATED CONTENT WILL BE CORRECT.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent an exclusion is not permitted where you live, it does not apply to you.
10. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
(a) PURE COASTAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST WAGES, LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.
(b) PURE COASTAL WILL NOT BE LIABLE FOR ANYTHING RELATING TO YOUR ENGAGEMENT WITH YOUR SERVICE COMPANY, INCLUDING PAY, CLASSIFICATION, SCHEDULING, DISCIPLINE, TERMINATION, OR ANY DECISION YOUR SERVICE COMPANY MAKES USING DATA FROM THE TECHNICIAN APP.
(c) PURE COASTAL’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE TECHNICIAN APP WILL NOT EXCEED ONE HUNDRED U.S. DOLLARS (US $100).
Some jurisdictions do not allow these limitations. In those jurisdictions, our liability is limited to the greatest extent permitted by law. Nothing in this Section limits liability for personal injury or death caused by our negligence, or for fraud or intentional misconduct.
11. Termination
Your Service Company or Pure Coastal may suspend or terminate your access to the Technician App at any time. Your access ends automatically when your engagement with your Service Company ends. Sections 4, 5, 9, 10, 12, and 13 survive termination.
12. Dispute resolution; binding individual arbitration; class action waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
(a) Scope — what this covers and what it does not. This Section 12 applies only to disputes between you and Pure Coastal arising out of or relating to these Terms or the Technician App. It does not apply to any dispute between you and your Service Company, including any claim about wages, hours, overtime, classification, benefits, discrimination, harassment, retaliation, or termination. Pure Coastal is not your employer and this Section is not an employment arbitration agreement.
(b) Informal resolution first. Before starting arbitration, you agree to contact us at privacy@provalet.io with a written description of your dispute, your name and contact information, and the relief you want. We will do the same if we have a dispute with you. Both parties agree to try in good faith to resolve it for sixty (60) days. This step is a condition to starting arbitration.
(c) Agreement to arbitrate. If we cannot resolve the dispute informally, you and Pure Coastal agree that any dispute, claim, or controversy within the scope of Section 12(a) will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org. The Federal Arbitration Act governs this Section 12. This means you and Pure Coastal are each giving up the right to sue in court and to have a jury trial, except as stated in Sections 12(f) and 12(g).
(d) Procedure and costs. Arbitration will be before a single arbitrator. Pure Coastal will pay the arbitration filing, administration, and arbitrator fees that exceed what you would have paid to file in court, as provided by the AAA Consumer Arbitration Rules. You may choose to have the arbitration conducted (i) by telephone or videoconference, (ii) based only on written submissions, or (iii) in person in the county where you live. The arbitrator may award any relief a court could award to you individually and will issue a written decision explaining the award.
(e) CLASS AND COLLECTIVE ACTION WAIVER. YOU AND PURE COASTAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING.
If a court decides this Section 12(e) is unenforceable as to a particular claim or request for relief, that claim or request must be brought in court and will be severed from any arbitration, and all remaining claims will proceed in arbitration. If a court decides this Section 12(e) is unenforceable as to all of your claims, then Section 12(c) does not apply to you and your claims will be resolved in court under Section 12(h).
(f) Exceptions. Either you or Pure Coastal may (i) bring an individual claim in small claims court if it qualifies, and (ii) seek injunctive relief in court to protect confidential information or intellectual property, including under Section 4. Nothing in this Section prevents you from filing a charge or complaint with, or participating in an investigation by, any government agency, including the Equal Employment Opportunity Commission, the National Labor Relations Board, or the Department of Labor, or from communicating with any such agency.
(g) YOUR RIGHT TO OPT OUT OF ARBITRATION. You may opt out of Sections 12(c) through 12(e) by sending written notice within thirty (30) days of the date you first accept these Terms. Send your notice to privacy@provalet.io or to Pure Coastal Technologies, Inc., 365 5th Avenue South, Suite 201, Naples, FL 34102, Attn: Legal — Arbitration Opt-Out. Include your name, the email address or phone number on your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms, will not affect your access to the Technician App, and will not be communicated to your Service Company as a basis for any action. If you opt out, disputes will be resolved in the courts identified in Section 12(h).
(h) Governing law and courts. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs Section 12 and except where the mandatory law of your state of residence provides you greater protection, in which case that law applies. For any claim not subject to arbitration, the exclusive venue is the state or federal courts located in Collier County, Florida — except that you may bring a qualifying claim in small claims court where you live. IF A CLAIM PROCEEDS IN COURT, YOU AND PURE COASTAL EACH KNOWINGLY WAIVE THE RIGHT TO A JURY TRIAL.
(i) Survival. This Section 12 survives the termination of these Terms and of your access to the Technician App.
13. General
(a) Changes. We may update these Terms. We will post the updated version with a new “Last updated” date and, for material changes, give you notice in the Technician App or by email before the changes take effect. Continued use after the changes take effect means you accept them. Material changes to Section 12 will not apply retroactively to any dispute of which we had written notice before the change took effect.
(b) Severability. If any provision of these Terms is held unenforceable, it will be modified to the minimum extent necessary or severed, and the rest will remain in effect.
(c) Entire agreement. These Terms and the Privacy Policy are the entire agreement between you and Pure Coastal regarding the Technician App.
(d) Assignment. You may not assign these Terms. Pure Coastal may assign them in connection with a merger, acquisition, or sale of assets.
14. Contact us
Pure Coastal Technologies, Inc. 365 5th Avenue South, Suite 201 Naples, FL 34102 Email: privacy@provalet.io Phone: 239.349.9400
To access these Terms in an alternative format, email us at the address above.