ProValet Customer Terms of Service
Last updated: August 28, 2026
Summary in plain language
This summary is for convenience only. It is not part of these Terms. Where the summary and the numbered sections differ, the numbered sections control.
Who does what. Your service company — the pool, lawn, pest, or home watch business you hired — provides your service, sets your prices, and answers for the work. ProValet is the software they use to schedule, message, and bill you. We are not your service provider (Section 1).
Money. Your service company sets every amount. Payments go through a third-party processor to them, not to us. Disputes about a charge or a service go to your service company first (Section 3).
Autopay. If you enrol, you can cancel it any time through the app or by contacting your service company, effective for future charges. For bank payments you also have stop-payment rights under federal law (Section 3(c)).
Messages. Appointment and billing messages come with using the service. Marketing messages require your separate express consent, and agreeing to them is never a condition of buying anything. Reply STOP to any text to opt out (Section 5).
AI. Your service company may use AI tools to draft your invoices and messages, answer your questions, schedule visits, and prepare estimates. Some of that may happen automatically without a person reviewing it first — if you’re talking to an automated assistant we’ll tell you, and you can always ask for a person. Either way it’s your service company’s action and they’re responsible for it. AI can make mistakes; if something looks wrong, tell them (Section 6).
Your information. Covered by our Privacy Policy. We don’t sell it and we don’t share it for advertising from inside the app.
Disputes. Most disputes with ProValet go to individual arbitration instead of court, with no class actions — but you have 30 days to opt out of that entirely, by one email, with no effect on your service (Section 11(g)). You can always use small claims court, and you can always contact a government agency.
Limits on our liability. Capped at the greater of $100 or the fees we actually received from your transactions in the last 12 months. We’re not liable for your service company’s work, prices, or conduct. Where your state’s law gives you more protection than these Terms, your state’s law wins (Sections 8, 9, 11(f)).
Changes. We post updates with a new date and give notice of material ones. Changes to the arbitration section never apply backwards to a dispute we already knew about (Section 13).
Welcome. ProValet is a platform provided by Pure Coastal Technologies, Inc. (“Pure Coastal,” “we,” “us,” “our”) that service companies (“Service Companies”) use to schedule, manage, communicate about, and collect payment for services they provide to you. These Customer Terms of Service (“Terms”) govern your use of the ProValet customer application, customer portal, and related communications and payment features (the “Customer Services”).
By creating an account, accepting these Terms, using the Customer Services, or making a payment through them, you agree to these Terms. If you do not agree, do not use the Customer Services.
Please also read our Privacy Policy at https://app.provalet.io/privacy_policy, which is incorporated into these Terms.
PLEASE READ SECTION 11 CAREFULLY. IT REQUIRES MOST DISPUTES TO BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION AND WAIVES YOUR RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT OF ARBITRATION WITHIN 30 DAYS — SEE SECTION 11(g).
1. Your Service Company provides your services — not Pure Coastal
Your services (for example, pool, lawn, pest, home watch, or other professional services) are provided by an independent Service Company, not by Pure Coastal.
The Service Company alone is responsible for the services it provides, the prices it charges, scheduling, service quality, warranties, licensing and insurance, chemicals or materials used, property access, damage to your property, and its communications and dealings with you.
Pure Coastal provides only the software platform the Service Company uses to interact with you. We are not a party to, and are not responsible for, the agreement or relationship between you and your Service Company. We do not select, endorse, employ, supervise, or vet Service Companies or their technicians.
2. Your account
You must be at least 18 years old to create an account or make a payment through the Customer Services. You must provide accurate information and keep it current. You are responsible for all activity under your account and for keeping your login credentials secure. Notify us or your Service Company promptly if you believe your account has been accessed without your authorization.
Your Service Company may create a customer record for you in its own ProValet account. Creating that record does not by itself create an account for you or mean you have accepted these Terms — these Terms apply when you accept them or use the Customer Services.
3. Payments, tips, and stored payment methods
(a) How payments work. When you pay through the Customer Services, payments are processed by a third-party payment processor and remitted to your Service Company. Pure Coastal does not receive, hold, or control your payment except as a technical facilitator. Applicable processor and technology fees may apply and will be disclosed to you at the time of payment.
(b) Amounts are set by your Service Company. Your Service Company sets all prices, invoices, taxes, and any surcharges or service fees. Questions, disputes, refunds, credits, and adjustments regarding charges, invoices, or services are between you and your Service Company. If you believe you have been charged in error, contact your Service Company first.
(c) Autopay and stored payment methods. If you enable autopay or save a payment method, you authorize your Service Company — through the platform’s payment processor — to charge that payment method for amounts you owe for services, in accordance with the separate payment authorization and disclosure you accept at the time you enroll. That authorization states the amount or how the amount is determined, the timing or frequency of charges, and how to revoke it.
You may revoke autopay at any time through the Customer Services or by contacting your Service Company. Revocation is effective for future charges once your Service Company or the processor has had a reasonable opportunity to act on it, and does not affect amounts already owed. For charges to a bank account, you may also have rights under NACHA rules and Regulation E, including the right to stop payment by notifying your financial institution at least three business days before the scheduled transfer.
(d) Tips. Any tip you submit is voluntary, is in addition to the amount owed, and is remitted to your Service Company. Tips are not refundable by Pure Coastal.
(e) Failed and returned payments. Your Service Company may charge fees for returned or failed payments where permitted by law and disclosed to you. Your financial institution may also charge you fees.
4. Electronic communications and E-SIGN consent
(a) Consent to electronic records. You consent to receive agreements, authorizations, invoices, receipts, notices, and other disclosures (“Records”) electronically — by email, text message, in-app display, or by posting to the Customer Services — rather than on paper. Your consent applies to all Records relating to your use of the Customer Services and your transactions with your Service Company through them.
(b) Hardware and software requirements. To access and retain Records you need: a device with an internet connection; a current web browser or the ProValet customer application; a valid email address or mobile number you have provided to us; and the ability to view, download, print, or save PDF and HTML documents. If these requirements change in a way that creates a material risk you could not access Records, we will notify you and give you the opportunity to withdraw consent without charge.
(c) Paper copies. You may request a paper copy of any Record at no charge by contacting us at privacy@provalet.io or at the address in Section 14. Requesting a paper copy does not withdraw your consent.
(d) Withdrawing consent. You may withdraw your consent to receive Records electronically at any time by contacting us at privacy@provalet.io. Withdrawal is effective once we have had a reasonable opportunity to act on it. If you withdraw consent, you may no longer be able to use the Customer Services, including online payment and autopay.
(e) Keeping your information current. You must promptly update your email address and mobile number through the Customer Services or by contacting us so we can deliver Records to you.
5. Text messages, calls, and other communications
(a) Service-related messages. By providing your email address and mobile number, you agree that your Service Company and Pure Coastal may contact you about services, appointments, arrival notifications, invoices, payments, and your account, including by email, SMS/text message, push notification, and automated or prerecorded voice calls.
(b) Marketing messages. Separately, and only if you provide express written consent at the point of sign-up or enrollment, your Service Company or Pure Coastal may send you promotional messages by text or automated call. Your consent to marketing messages is not a condition of purchasing any goods or services.
(c) Opting out. You may opt out of text messages at any time by replying STOP to any message, and get help by replying HELP. You may opt out of marketing email using the unsubscribe link in the message. Opting out of marketing messages does not stop transactional messages about your account, appointments, or payments. Message and data rates may apply. Message frequency varies.
(d) Your number. You represent that you are the subscriber or customary user of any phone number you provide, and you agree to notify us promptly if that number is reassigned.
6. AI-assisted communications and actions
Your Service Company may use artificial-intelligence-assisted tools within the platform to prepare and send communications (such as invoices, estimates, reminders, and messages), to schedule or reschedule visits, to summarize your service history, to answer questions about your account, and to create or update your customer record.
Those actions are directed and confirmed by your Service Company, which is responsible for them. AI-generated content may occasionally contain errors. If something looks wrong — an invoice amount, an appointment time, a service description — contact your Service Company.
We do not use these features to make decisions about you that produce legal or similarly significant effects without human involvement. To provide these features, information may be processed by third-party AI and cloud providers on our behalf, as described in our Privacy Policy.
7. Acceptable use
You will not: misuse the Customer Services or interfere with their operation; attempt to access data or accounts that are not yours; reverse engineer or scrape the Customer Services; introduce malicious code; use the Customer Services to harass, threaten, or defraud anyone; or use them for any unlawful purpose.
8. Disclaimers
THE CUSTOMER SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE FULLEST EXTENT PERMITTED BY LAW, PURE COASTAL DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE CUSTOMER SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE, OR THAT ANY INFORMATION DISPLAYED — INCLUDING AI-GENERATED CONTENT, SCHEDULES, OR INVOICE AMOUNTS — IS ACCURATE OR COMPLETE.
PURE COASTAL DOES NOT WARRANT, ENDORSE, OR GUARANTEE THE SERVICES, PRICING, CONDUCT, LICENSING, INSURANCE, OR WORKMANSHIP OF ANY SERVICE COMPANY OR TECHNICIAN.
Some jurisdictions do not allow the exclusion of certain warranties. To the extent an exclusion is not permitted where you live, it does not apply to you, and any implied warranty that cannot be disclaimed is limited in duration to the shortest period permitted by law.
9. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW:
(a) PURE COASTAL WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR LOSS OF GOODWILL.
(b) PURE COASTAL WILL NOT BE LIABLE FOR ANY ACT, OMISSION, SERVICE, PRICE, CHARGE, PROPERTY DAMAGE, OR INJURY CAUSED BY ANY SERVICE COMPANY OR ANY OF ITS TECHNICIANS.
(c) PURE COASTAL’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE CUSTOMER SERVICES WILL NOT EXCEED THE GREATER OF (i) ONE HUNDRED U.S. DOLLARS (US $100) OR (ii) THE TOTAL AMOUNT OF FEES PURE COASTAL ACTUALLY RECEIVED THAT ARE ATTRIBUTABLE TO YOUR TRANSACTIONS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Some jurisdictions do not allow the limitation or exclusion of liability for incidental or consequential damages, or for personal injury or death, or for fraud or intentional misconduct. In those jurisdictions, our liability is limited to the greatest extent permitted by law.
10. Your responsibility
You agree to be responsible for your own misuse of the Customer Services and for any content you submit through them. You will reimburse Pure Coastal for losses it incurs arising out of your unlawful use of the Customer Services or your intentional misconduct. This section does not require you to reimburse Pure Coastal for any claim arising from Pure Coastal’s own conduct, and it does not apply to the extent prohibited by law.
11. Dispute resolution; binding individual arbitration; class action waiver
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.
(a) Informal resolution first. Most disputes can be resolved quickly. Before starting arbitration, you agree to contact us at privacy@provalet.io with a written description of your dispute, your name and contact information, and the relief you want. We will do the same if we have a dispute with you. Both parties agree to try in good faith to resolve the dispute for sixty (60) days. This step is a condition to starting arbitration, and either party may ask a court to enforce it. Note: many disputes about your service, your invoice, or your charges are with your Service Company, not with Pure Coastal — contact them first.
(b) Agreement to arbitrate. If we cannot resolve the dispute informally, you and Pure Coastal agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Customer Services, or your relationship with Pure Coastal — including their interpretation, breach, termination, enforceability, or validity — will be resolved by final and binding individual arbitration administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules, available at www.adr.org. The Federal Arbitration Act governs this Section 11.
This means you and Pure Coastal are each giving up the right to sue in court and to have a jury trial, except as stated in Sections 11(e) and 11(g).
(c) Procedure and costs. Arbitration will be before a single arbitrator. Pure Coastal will pay the arbitration filing, administration, and arbitrator fees that exceed what you would have paid to file in court, as provided by the AAA Consumer Arbitration Rules. You may choose to have the arbitration conducted (i) by telephone or videoconference, (ii) based only on written submissions, or (iii) in person in the county where you live. The arbitrator may award any relief a court could award to you individually, including attorneys’ fees where a statute provides for them, and will issue a written decision explaining the award. The arbitrator’s award may be entered as a judgment in any court with jurisdiction.
(d) CLASS ACTION WAIVER. YOU AND PURE COASTAL AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY CLASS OR REPRESENTATIVE PROCEEDING.
If a court decides this Section 11(d) is unenforceable as to a particular claim or request for relief, then that claim or request for relief must be brought in court and will be severed from any arbitration, and all remaining claims will proceed in arbitration. If a court decides this Section 11(d) is unenforceable as to all of your claims, then Section 11(b) does not apply to you and your claims will be resolved in court under Section 11(f).
(e) Exceptions. Either you or Pure Coastal may (i) bring an individual claim in small claims court if it qualifies, and (ii) seek injunctive relief in court to stop unauthorized use or abuse of the Customer Services or infringement of intellectual property rights. Nothing in this Section prevents you from reporting a concern to a government agency.
(f) Governing law and courts. These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules, except that the Federal Arbitration Act governs Section 11 and except where the mandatory consumer-protection law of your state of residence provides you greater protection, in which case that law applies. For any claim not subject to arbitration, the exclusive venue is the state or federal courts located in Collier County, Florida, and you and Pure Coastal consent to personal jurisdiction there — except that you may bring a qualifying claim in small claims court where you live. IF A CLAIM PROCEEDS IN COURT, YOU AND PURE COASTAL EACH KNOWINGLY WAIVE THE RIGHT TO A JURY TRIAL.
(g) YOUR RIGHT TO OPT OUT OF ARBITRATION. You may opt out of Sections 11(b) through 11(d) by sending written notice within thirty (30) days of the date you first accept these Terms. Send your notice to privacy@provalet.io or to Pure Coastal Technologies, Inc., 365 5th Avenue South, Suite 201, Naples, FL 34102, Attn: Legal — Arbitration Opt-Out. Include your name, the email address or phone number on your account, and a clear statement that you want to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your service in any way. If you opt out, disputes will be resolved in the courts identified in Section 11(f).
(h) Coordinated filings. If 25 or more similar arbitration demands are filed against Pure Coastal by or with the assistance of the same or coordinated counsel, the parties agree the demands will be administered in sequential batches of no more than 50, with a single arbitrator per batch, and the parties will attempt to resolve the remaining demands based on the outcomes of the initial batches. Any applicable statute of limitations is tolled for demands awaiting a batch.
(i) Survival. This Section 11 survives the termination of these Terms and of your account.
12. Termination
You may stop using the Customer Services at any time. Your Service Company controls your access to its portal and may remove it. Pure Coastal may suspend or terminate your access to the Customer Services if you violate these Terms or if we discontinue the Customer Services. Sections 3(b), 8, 9, 10, 11, and 13 survive termination.
13. Changes to these Terms
We may update these Terms. We will post the updated version with a new “Last updated” date and, for material changes, give you additional notice through the Customer Services or by email before the changes take effect. Your continued use of the Customer Services after the changes take effect means you accept them. Material changes to Section 11 will not apply retroactively to any dispute of which we had written notice before the change took effect.
14. Contact us
Pure Coastal Technologies, Inc. 365 5th Avenue South, Suite 201 Naples, FL 34102 Email: privacy@provalet.io Phone: 239.349.9400
To access these Terms in an alternative format, email us at the address above.